Privacy Policy

Privacy Policy for ChatFlow Platforms

Effective Date: 1st September 2024

Introduction

ChatFlow Platforms (“ChatFlow,” “Company,” “We”) values your privacy and is committed to safeguarding your personal information. This Privacy Policy outlines our practices regarding data collection, usage, and disclosure when you engage with us through [https://www.chatflowapp.com](https://www.chatflowapp.com) and other interactions with our services.

1. Information We Collect

We collect Personal Data through various interactions with our website, API services, marketplace, and partner programs, as well as through non-customer interactions like social media, events, and emails. This includes, but is not limited to:

1.1  Identifiers: Personal details such as your name, email address, IP address, and phone number.

1.2 Commercial Information: Purchase history, payment details, and services used.

1.3 Electronic Activity: Your interactions with our site, including chat logs, browsing history, and device data.

1.4 Device and Geolocation Data: Device specifications and your location when using our services.

1.5 Shared Content: Data shared via social media, surveys, feedback forms, etc.

1.6 Inferences: Profiles created based on your preferences and behavior, used to offer personalized services.

Some data may be obtained from third parties, such as cookies, web beacons, and tracking technologies. This policy does not cover third-party websites and services linked from our platform.

2. Our Role in Data Processing

2.1 Data Controller: We determine how your Personal Data is processed during your interaction with our platform.

2.2 Data Processor: When processing Personal Data on your behalf (e.g., under contract), we follow your instructions and handle the data as specified in our agreements.

3. Legal Basis for Data Processing

We process your data based on:
– Consent: When you provide consent for specific actions.
– Contractual Obligations: To fulfill service agreements and deliver requested services.
– Legitimate Interests: Improving our services, enhancing security, and customer service.
– Legal Compliance: To meet legal requirements or respond to legal processes.

4. How We Use Your Data

4.1 Service Provision: We use your Personal Data to deliver, improve, and maintain our services and platform functionalities.

4.2 Security and Fraud Prevention: Your data helps us maintain secure operations and prevent fraud or misuse of our services.

4.3 Marketing and Personalization: We use data to send personalized marketing messages, promotions, and service updates based on your interactions with ChatFlow.

4.4 Data Insights: We aggregate and anonymize data for statistical analysis and research to improve our services.

5. Sharing of Information

5.1 Affiliates and Partners: We may share your data with our subsidiaries, affiliated companies, and partners for operational purposes.

5.2 Service Providers: Your data may be shared with third-party service providers for hosting, payment processing, marketing, and other services.

5.3 Legal Obligations: We may disclose data to comply with legal processes or requests from law enforcement.

5.4 Third-Party Integrations: Integrating third-party services may involve sharing your data with those providers. We are not responsible for their privacy practices.

6. Data Security and Retention

6.1 Security: We use appropriate technical and organizational measures to protect your data. However, no system is completely secure, and we cannot guarantee full protection against unauthorized access.

6.2 Retention: We retain your data only for as long as necessary for the purposes for which it was collected, in compliance with legal requirements or your agreements with us.

7. Your Rights

You have the right to:
– Access: Request a copy of the data we hold about you.
– Correction: Update or correct inaccurate data.
– Deletion: Request the deletion of your Personal Data unless required for legal or operational reasons.

To exercise these rights, contact us at [email protected].

8. International Data Transfers

Your data may be transferred to countries outside your jurisdiction, including non-EU or non-UK countries. We use safeguards like Standard Contractual Clauses to ensure your data is protected during such transfers.

9. Children’s Privacy

We do not knowingly collect data from children under 16. If we unintentionally collect such data, please contact us at [email protected] to remove the information.

10. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any updates will be indicated by an updated “Last update” date and will take effect immediately upon publication.

11. Contact Information

For any privacy-related questions, concerns, or requests, please contact us at:

ChatFlow Platforms
Email: [email protected]
Website: [https://www.chatflowapp.com](https://www.chatflowapp.com)

12. Compliance with GDPR, CCPA, and Other Laws

ChatFlow Platforms complies with GDPR, CCPA, and other relevant data protection laws, ensuring your rights to access, control, and delete your Personal Data are respected. Residents of the EU, UK, and California may have specific rights, which are outlined in our policy.

This Privacy Policy is designed to protect your privacy and ensure transparency in how we handle your data while using ChatFlow services.