Privacy Policy

At ChatFlow, we are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy outlines how we collect, use, disclose, and store your data when you use our API powered chatbot as a service platform, referred to as 'ChatFlow' or 'the Service.' By accessing or using ChatFlow, you consent to the practices described in this Privacy Policy.

1. Information We Collect

1.1 User Provided Information: When you sign up for an account, we collect certain personal information such as your name, email address, and other contact details.

1.2 Uploaded Data: ChatFlow allows you to upload and store documents and other data formats. We treat all uploaded data as highly confidential and take appropriate security measures to protect it.

1.3 Usage Information: We collect information about your interactions with the Service, including your use of chatbots, queries submitted, and chat histories. This information may include log data, IP addresses, browser type, and device information.

2. How We Use Your Information

2.1 Provide and Improve the Service: We use the information collected to deliver, operate, and improve ChatFlow. This includes personalizing your experience, understanding user preferences, and enhancing the functionality of the platform.

2.2 Communicate with Users: We may use your contact information to send important notices, updates, and administrative messages regarding ChatFlow. We may also send you promotional materials and information about new features unless you opt-out of receiving such communications.

2.3 Data Analysis and Aggregation: We may use aggregated and anonymized data for research, analytics, and statistical purposes. This information does not identify individuals and is used to improve our Service and develop new features.

3. Data Sharing and Disclosure

3.1 Service Providers: We may engage trusted third-party service providers to perform functions and process data on our behalf, such as cloud storage providers. These service providers are obligated to handle your data securely and solely for the purposes specified by us.

3.2 Legal Compliance: We may disclose your information if required by law, legal process, or government request. We may also disclose your information to protect our rights, privacy, safety, or property, or that of our users or the public.

3.3 Business Transfers: In the event of a merger, acquisition, or sale of ChatFlow or its assets, your information may be transferred to the acquiring entity.

4. Data Security

We are committed to protecting the security of your information. We implement industry-standard security measures to prevent unauthorized access, disclosure, alteration, or destruction of data. However, please note that no method of transmission over the internet or electronic storage is 100% secure.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law. We will also retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

6. Your Rights and Choices

6.1 Account Information: You can review, update, or delete your account information by logging into your ChatFlow account or by contacting us directly.

6.2 Communications: You have the option to unsubscribe from promotional emails or marketing communications by following the instructions provided in those communications or by contacting us.

6.3 Cookies and Tracking Technologies: You can set your browser to refuse all or some browser cookies or alert you when cookies are being sent. However, please note that disabling cookies may affect your experience and functionality of ChatFlow.

7. Children's Privacy

ChatFlow is not intended for use by individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information.