This release brings push notifications, AI agents, workspaces, social media widgets, customer relationship management, AI assistant Flo and 100+ new features.
Released: April 14th 2025
To help you boost engagement and grow faster, you can now send push notifications to your subscribers across 14+ platforms — including web, mobile, and desktop. Push notifications deliver 8x more customer loyalty compared to other channels, making them one of the most powerful tools for reaching new and returning customers with timely, relevant messages.
Allows you to send push notifications to over 14+ platforms to engage your customers with promotional and transactional messages.
You can now launch a fully branded support portal in just a few clicks. Easily add FAQs, help articles, and guides — no coding required. This new feature helps your customers find answers faster, reduces support tickets, and improves satisfaction with a seamless self-service experience.
You can create your own help portal in a few clicks and have it appear on your chatbot.
Your AI chatbot just got smarter. With our latest update, AI agents can now search, retrieve, and update information from your external systems — all in real-time. From checking order statuses to updating customer profiles, your support just became faster, more accurate, and fully automated.
Allows you to connect your chatbot to external systems to retrieve order data, customer data and make changes based on users responses.
We know that social media is important for your business so now your chatbot can drive more traffic and engagement to your social media profiles directly in your chatbot — now supporting 24+ platforms including Instagram, LinkedIn, TikTok, X, and more. Boost visibility, increase followers, and turn every conversation into a growth opportunity.
Add your social media profiles to your chatbot to drive traffic and get highly engaged visitors.
With the new Perks Marketplace, you get instant access to $1,000,000+ in exclusive discounts from leading tools like Amazon, Slack, Zoom, and TikTok. Power up your business with the tools you love — while keeping costs low. All included with your ChatFlow account.
Save over $1 million in discounts across popular tools like Slack, Zoom, Mailchimp and more.
You can now create organisations, invite team members, and manage multiple chatbots with ease — perfect for businesses scaling fast or agencies managing multiple clients. Resell ChatFlow, assign roles, and keep everything organised from one powerful dashboard.
Allows you to extend access to your account to users in your business or external agencies. This also allows you to resell ChatFlow to your customers.
Your business is everything and we understand the importance of this remaining online. Stay ahead with real-time website monitoring inside your chatbot. Add links for your chatbot to watch, get notified of downtime, and easily share planned maintenance messages with your visitors — all without writing a single line of code.
Allows you to monitor your website uptime and alert customers to planned maintenance.
Understanding your customers is vital — and we know how powerful that can be for your growth. With ChatFlow’s Customer Data Center, you can securely store all your customer data and conversation history in one place. Instantly access past chats, uncover behaviour patterns, and deliver personalised experiences that drive better results — all from one, central hub.
Allows you to manage your customer data and see their conversations, support and engagement in one place.
Support your customers better — without the chaos. With ChatFlow’s new Support Ticket System, you can track, manage, and respond to customer issues all in one place. Assign tickets to your team, monitor progress, and keep conversations organised — so nothing slips through the cracks and every customer gets the help they need, faster.
Allows you create a support ticket system to manage your customers queries and get back to them with more information.
Get more done — with your own AI Personal Assistant. Flo, your AI-powered assistant from ChatFlow, helps you plan smarter, respond faster, and make better business decisions. From building strategies and campaigns to answering complex questions using your data — Flo is always on, always ready, and built to help you grow.
You now have an AI personal assistant that can help you create docs, understand competitive analyse and build new strategies to help you grow.
Its important for you to stay ahead. With ChatFlow’s AI Insights, you can instantly understand your customers, uncover market trends, and stay ahead of competitors. It brings together real-time customer behaviour, industry signals, and competitor activity — giving you the clarity you need to take action and grow with confidence.
Gives you real-time information about your customers and competitions to help you make better decisions.
We know how important it is to get the right information in a flash. ChatFlow’s AI Feed gives you a real-time pulse on what’s happening across your business. From customer insights to engagement trends, get a live stream of updates that helps you understand patterns, spot opportunities, and take action faster — all in one intelligent, always-on feed.
See the most important highlights of your business performance in one click.
We want your chatbot to be the full representation of your amazing business. Your brand, your way — now even more customisable. With ChatFlow’s new Branding Options, you can instantly import your brand colours, logos, and styling to make your chatbot feel truly yours. Add external links, personalise more design elements, and give your customers an experience that’s consistent, polished, and uniquely on-brand — every time they interact.
You can now important your own brand and customise more of the chatbot UI including adding more components to it's interface.
We’ve turbocharged performance so your chatbot delivers instant, intelligent replies that keep conversations flowing. Whether answering questions or guiding users, ChatFlow now responds quicker than ever — reducing wait times and boosting satisfaction with every interaction. Your chatbot is now 75% faster.
Your chatbot thinks and responds 75% faster.
With Session Replay Page Targeting, you’re in control. Choose the exact pages you want to track and get a crystal-clear view of user behaviour. Focus on what drives conversions, troubleshoot issues faster, and unlock deeper insights — all without the noise.
You can now select specific pages that session replays will be captured.
We’ve redesigned ChatFlow’s interface to make it faster, cleaner, and easier to navigate. Whether you’re setting up your chatbot, sending a push notification, or diving into analytics — everything is now just a few clicks away. Less clutter. More clarity. Total control.
Navigate faster around ChatFlow with a cleaner UI.
We’ve added brand-new support videos to help you get the most out of ChatFlow. From setting up your chatbot to launching campaigns and analysing results — these bite-sized tutorials are designed to guide you step-by-step, so you can move faster and grow smarter.
Watch interactive videos on every support article to help you set up ChatFlow faster.
Introducing Universal Search — your new go-to tool for quickly finding messages, customers, analytics, and more across ChatFlow. Whether you're hunting for a past conversation or key data, it's now just a few keystrokes away. All your insights, right when you need them.
Quickly find what you need from customers, messages and campaigns.
We’ve squashed 100+ bugs to make your ChatFlow experience faster, smoother, and more stable. From minor fixes to major enhancements, everything now runs more seamlessly—so you can focus on growing your business without interruptions.
We've improved over 100 different features in ChatFlow to help you grow your business even faster.