Your ChatFlow AI powered chatbot is a powerful tool that allows you to automate connecting with your visitors, capture high quality leads, let the chatbot talk to people by tracking what they do on your website with a single line of code. Training your chatbot takes a few simply clicks and then you are ready to go!
Creating your chatbot #
When you login to ChatFlow the first time, we will guide you through creating your chatbot which you can easily train using:
- Uploaded files (.pdf, .doc, .docx and .txt)
- Website links
- Videos
- Audio
- Question and Answers
- Plain text
Training with website links #
You can train your chatbot using links relevant to your website. For example if you want your chatbot to support your customers, you can add a link to your help and support page. The chatbot will automatically train itself on the relevant links which only takes a few seconds.
You will receive the following statuses when you add a website link:
- Processing: This indicates that ChatFlow is training your chatbot using the website links you have provided.
- Trained: This indicates that your chatbot has been successfully trained using the website links you have provided.
- Failed: This means that ChatFlow has been unable to use the website links you have provided. Try another page or check your website settings to make sure it allows crawling.
Training with uploaded files #
You can train your chatbot using files relevant to your website. For example if you want your chatbot to provide sales content to your customers, you can add a pricing book to your chatbot. The chatbot will automatically train itself on the data in a few seconds.
You can upload the following types of files:
- Doc
- Docx
- TXT
- XSL
- CSV
- PPTX
Training with audio and video files #
You can train your chatbot using audio and video files. For example if you want your chatbot to understand how to sell your products or provide more in-depth responses to support queries, you can add audio and video files to your chatbot. The chatbot will automatically train itself on the content in a few seconds.
You can upload the following types of files:
- MP3
- WAV
- OGG
- M4A
Deploying your chatbot #
Once you have trained your chatbot, you are a few steps away from adding it onto your website. Before you add your chatbot you need to select if you want the chatbot to track visitor engagement on your website. Your chatbot has built in security which only allows it to be visible on the website you authorise in your chatbot configuration. If you do not enter the correct web address your chatbot will not work.
Tracking Options
You have the option to track users on your website. This will record what your users are doing across your entire website and not just your chatbot which you can view in real-time. You can enable this by enabling analytics. Once enabled you can select the following options:
- Lightweight: This will only track page views and basic information.
- Advanced: This will track what your users click, details about the user and custom parameters you create.
Deploy script
Once you have set up the configurations for your chatbot, you can obtain the script required to embed the chatbot on your website.
You can copy the javascript code to your website’s source code before the closing < /body > tag.
Reload your website and you will see the chatbot in action.
Once you have completed the set up you will be taken to the chatbot playground where you can customise your chatbot even further.
