Change log
Discover the latest
greatest enhancements
Performance improvements happen to ChatFlow every two weeks, with major releases every two months.
Release 14.4.1 - Viridian
This release brings push notifications, AI agents, workspaces, social media widgets, customer relationship management, AI assistant Flo and 100+ new features.
Released: April 14th 2025
New
Push Notifications
To help you boost engagement and grow faster, you can now send push notifications to your subscribers across 14+ platforms — including web, mobile, and desktop. Push notifications deliver 8x more customer loyalty compared to other channels, making them one of the most powerful tools for reaching new and returning customers with timely, relevant messages.
What does this do?
Allows you to send push notifications to over 14+ platforms to engage your customers with promotional and transactional messages.
New
Support Portal
You can now launch a fully branded support portal in just a few clicks. Easily add FAQs, help articles, and guides — no coding required. This new feature helps your customers find answers faster, reduces support tickets, and improves satisfaction with a seamless self-service experience.
What does this do?
You can create your own help portal in a few clicks and have it appear on your chatbot.
New
AI Agents
Your AI chatbot just got smarter. With our latest update, AI agents can now search, retrieve, and update information from your external systems — all in real-time. From checking order statuses to updating customer profiles, your support just became faster, more accurate, and fully automated.
What does this do?
Allows you to connect your chatbot to external systems to retrieve order data, customer data and make changes based on users responses.
New
Social Media Management
We know that social media is important for your business so now your chatbot can drive more traffic and engagement to your social media profiles directly in your chatbot — now supporting 24+ platforms including Instagram, LinkedIn, TikTok, X, and more. Boost visibility, increase followers, and turn every conversation into a growth opportunity.
What does this do?
Add your social media profiles to your chatbot to drive traffic and get highly engaged visitors.
New
Perks Marketplace
With the new Perks Marketplace, you get instant access to $1,000,000+ in exclusive discounts from leading tools like Amazon, Slack, Zoom, and TikTok. Power up your business with the tools you love — while keeping costs low. All included with your ChatFlow account.
What does this do?
Save over $1 million in discounts across popular tools like Slack, Zoom, Mailchimp and more.
New
Workspaces & Teams
You can now create organisations, invite team members, and manage multiple chatbots with ease — perfect for businesses scaling fast or agencies managing multiple clients. Resell ChatFlow, assign roles, and keep everything organised from one powerful dashboard.
What does this do?
Allows you to extend access to your account to users in your business or external agencies. This also allows you to resell ChatFlow to your customers.
New
Website Monitoring
Your business is everything and we understand the importance of this remaining online. Stay ahead with real-time website monitoring inside your chatbot. Add links for your chatbot to watch, get notified of downtime, and easily share planned maintenance messages with your visitors — all without writing a single line of code.
What does this do?
Allows you to monitor your website uptime and alert customers to planned maintenance.
New
Customer Data Center
Understanding your customers is vital — and we know how powerful that can be for your growth. With ChatFlow’s Customer Data Center, you can securely store all your customer data and conversation history in one place. Instantly access past chats, uncover behaviour patterns, and deliver personalised experiences that drive better results — all from one, central hub.
What does this do?
Allows you to manage your customer data and see their conversations, support and engagement in one place.
New
Support Ticket System
Support your customers better — without the chaos. With ChatFlow’s new Support Ticket System, you can track, manage, and respond to customer issues all in one place. Assign tickets to your team, monitor progress, and keep conversations organised — so nothing slips through the cracks and every customer gets the help they need, faster.
What does this do?
Allows you create a support ticket system to manage your customers queries and get back to them with more information.
New
AI Personal Assistant
Get more done — with your own AI Personal Assistant. Flo, your AI-powered assistant from ChatFlow, helps you plan smarter, respond faster, and make better business decisions. From building strategies and campaigns to answering complex questions using your data — Flo is always on, always ready, and built to help you grow.
What does this do?
You now have an AI personal assistant that can help you create docs, understand competitive analyse and build new strategies to help you grow.
New
AI Insights
Its important for you to stay ahead. With ChatFlow’s AI Insights, you can instantly understand your customers, uncover market trends, and stay ahead of competitors. It brings together real-time customer behaviour, industry signals, and competitor activity — giving you the clarity you need to take action and grow with confidence.
What does this do?
Gives you real-time information about your customers and competitions to help you make better decisions.
New
AI Feed
We know how important it is to get the right information in a flash. ChatFlow’s AI Feed gives you a real-time pulse on what’s happening across your business. From customer insights to engagement trends, get a live stream of updates that helps you understand patterns, spot opportunities, and take action faster — all in one intelligent, always-on feed.
What does this do?
See the most important highlights of your business performance in one click.
New
New Branding Options
We want your chatbot to be the full representation of your amazing business. Your brand, your way — now even more customisable. With ChatFlow’s new Branding Options, you can instantly import your brand colours, logos, and styling to make your chatbot feel truly yours. Add external links, personalise more design elements, and give your customers an experience that’s consistent, polished, and uniquely on-brand — every time they interact.
What does this do?
You can now important your own brand and customise more of the chatbot UI including adding more components to it's interface.
Enhancement
Faster chatbot responses
We’ve turbocharged performance so your chatbot delivers instant, intelligent replies that keep conversations flowing. Whether answering questions or guiding users, ChatFlow now responds quicker than ever — reducing wait times and boosting satisfaction with every interaction. Your chatbot is now 75% faster.
What does this do?
Your chatbot thinks and responds 75% faster.
Enhancement
Session Replay Page Targeting
With Session Replay Page Targeting, you’re in control. Choose the exact pages you want to track and get a crystal-clear view of user behaviour. Focus on what drives conversions, troubleshoot issues faster, and unlock deeper insights — all without the noise.
What does this do?
You can now select specific pages that session replays will be captured.
Enhancement
New UI
We’ve redesigned ChatFlow’s interface to make it faster, cleaner, and easier to navigate. Whether you’re setting up your chatbot, sending a push notification, or diving into analytics — everything is now just a few clicks away. Less clutter. More clarity. Total control.
What does this do?
Navigate faster around ChatFlow with a cleaner UI.
Enhancement
New Support Videos
We’ve added brand-new support videos to help you get the most out of ChatFlow. From setting up your chatbot to launching campaigns and analysing results — these bite-sized tutorials are designed to guide you step-by-step, so you can move faster and grow smarter.
What does this do?
Watch interactive videos on every support article to help you set up ChatFlow faster.
Enhancement
New Universal Search
Introducing Universal Search — your new go-to tool for quickly finding messages, customers, analytics, and more across ChatFlow. Whether you're hunting for a past conversation or key data, it's now just a few keystrokes away. All your insights, right when you need them.
What does this do?
Quickly find what you need from customers, messages and campaigns.
Enhancement
100+ Bug Fixes
We’ve squashed 100+ bugs to make your ChatFlow experience faster, smoother, and more stable. From minor fixes to major enhancements, everything now runs more seamlessly—so you can focus on growing your business without interruptions.
What does this do?
We've improved over 100 different features in ChatFlow to help you grow your business even faster.
Release 25.2.1 - Mauve
This release enhances the overall user onboarding experience, AI configuration and chatbot UI.
Released: February 3rd 2025
New
Faster onboarding
We’ve been working behind the scenes to make creating and setting up your chatbot as seamless as possible. As part of the change, users will be able to add a URL and ChatFlow will automatically configure the chatbot based on your websites branding reducing onboarding times by up to 80%.
What does this do?
Improves the users onboarding experience.
New
Display conditions for your chatbot
We know that sometimes you need to have your bot working on select pages and as the leading no code chatbot, we don’t want you having to write code to make this possible! Now you can have your bot only appearing on certain pages with endless options available such as based on pages that contain certain words, matching a particular URL and many more.
What does this do?
Allows users to display chatbots on particular pages rather than across the entire website.
Enhancement
Change popup text on chatbot
You can now change the text and icon on your popup that welcomes your visitors to your website.
What does this do?
Enables you to further customise your chatbot.
Enhancement
Better website training
We've been working behind the scenes to make your chatbot even more knowledgeable and easier to train. As part of this update, we've significantly expanded our website crawling capabilities, allowing ChatFlow to process 9 additional pages beyond your main URL. This means your chatbot will have a deeper understanding of your website content, leading to more accurate and comprehensive responses.
What does this do?
Helps your chatbot be more intelligent and understand your business faster.
Enhancement
Use case behaviours
We know that different businesses need their chatbots to behave differently. That's why we've introduced specialized use case behaviors that automatically configure your chatbot's personality and responses based on your needs.
What does this do?
Engages with your customers to get the outcomes you need for your business.
Enhancement
Optional lead form display
We're giving you more power over how your chatbot interacts with visitors. As the leading no-code chatbot platform, we understand that every business has unique needs when it comes to visitor engagement, which is why we're introducing flexible lead form controls.
What does this do?
Displays the lead form on relevant chatbots for your business.
Enhancement
Display external links on chatbot
We know that providing easy access to important information is crucial for your visitors, and as the leading no-code chatbot platform, we want to make this as seamless as possible! That's why we're introducing the ability to add external links directly within your chat widget, allowing visitors to quickly access key resources without leaving the conversation.
What does this do?
Display your most important links and call to actions directly on your chatbot.