5 reasons your business needs a chatbot (+ how to get one free!)

5 Reasons Your Business Needs a Chatbot + How to Get One Free

Growing your business and keeping customers happy is no easy task (so make sure you celebrate the fact your customers love your brand!). Did you know that 96% of visitors to your website want to use a chatbot to get everything they need 😮

Let’s jump into 5 reasons you 💯 need a chatbot to take your business to the next level!

In a hurry? Here’s the key takeaways:

  • 96% of visitors expect you to have a chatbot. Get started with ChatFlow in a few minutes.
  • Chatbots can help deliver 33% more revenue per order. ChatFlow is instantly optimised for sales. 
  • Less than 5% of customers complete traditional lead forms. ChatFlow increases this by up to 29%.
  • On average businesses save up to 30% on operating costs. ChatFlow cuts your support times in half.
  • Customers expect to get what they need in less than 20 seconds. Optimise your site with ChatFlow.

1. Customer service made faster, smarter, stronger 💪

Automating customer service is key to delighting your customers and reducing costs. Did you know that 29% of visitors expect 24/7 live support? Customer service is no longer just about answering questions; it’s an essential driver of business growth when done right.

29% of your customers want instant support

Unlike human-agents that have to search through records which can take time (please hold….), chatbots like ChatFlow, can connect to endless systems to not just answer generic questions but also specific questions to individuals. This alone could save you up to 70% more time!

2. Skyrocket your lead generation 🚀

Lead generation should be all of these three things: Simple, fast and minimal. Just 25% of lead forms are completed which have less than 3 fields and that’s only after 2-5% of customers complete them. 

Only 2-5% of customers complete traditional lead forms

Chatbots like ChatFlow, Chatbot.com and Wonderchat.io are much more clever! For example, ChatFlow not only understands when to ask customers to complete a lead form, it uses conversations to complete most of what your business needs to ask. This can increase the value of your leads by almost 55%. 

3. Maximise higher value sales opportunities 💰

A good sales strategy is one that helps you focus on higher value engagements. Embedding chatbots into this strategy is vital especially since more than 60% of customers talk with chatbots when promoted leading to an average sales value increase of 33%.   

Chatbots help increase order values by 33%

ChatFlow is built to focus on your business priorities using millions of data points to help nurture customers throughout each stage of your sales cycle. With features such as goal tracking, your chatbot will learn the magic formula to maximise sales opportunities by up to 67%.

4. Cut costs like a pro and save big 😎

Chatbots can save businesses up to 30% of costs on customer support alone. Time savings are even greater with over 90% of support cases being handled by chatbots cutting 50% of the time serving customers. 

Reduce your business costs by up to 30%

On average the return on investment when using a chatbot like ChatFlow is over 1,275%. Customers can get started with ChatFlow for free to optimise processes including support, onboarding and sales. 

5. Unlock insights to boost, optimise and drive success 🎉

Insights is the most valuable asset your business has. Knowing when to engage with your customers can increase results by 31%. 

Customers expect your business to know what they are looking for and how your products will benefit them. The difficulty is that you have 10-20 seconds before your customer leaves your site. 

Stop customers leaving your website after 10 seconds

ChatFlow has real-time insights that helps you understand what your customers need and when they are likely going to want it. It gives you insights on channels to focus on and tips to optimise your business based on customer interaction. Rich real-time insights reduce abandoned carts by up to 30%. 

Conclusion

Customers expect you to use chatbots to enhance their experiences with your business. 

ChatFlow allows you to take the first steps in unlocking more revenue, improving your support channels and maximising your ROI. What’s more our chatbots are easy to use and integrate into your endless existing systems. 

Get started for free now!